Refund and Return Policy for SCANNSTORE

Effective Date: January 13, 2025

At SCANNSTORE, we are committed to providing high-quality luxury handbags and ensuring that our customers have a satisfying shopping experience. However, we understand that there may be occasions when a product doesn’t meet your expectations or you change your mind. This Refund and Return Policy explains the terms and conditions for returning products and obtaining refunds or exchanges. Please read it carefully to understand your rights and the process for returning products.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • Return Window: You must initiate the return request within 30 calendar days from the date your order was delivered. Returns or exchanges requested after this period will not be accepted.
  • Condition of Products: Items must be returned in their original, unused, and unworn condition. This includes keeping all original tags, packaging, dust bags, and accessories (such as care cards or authenticity certificates) intact and included in the return package.
  • Proof of Purchase: A valid proof of purchase, such as the original order number or invoice, must be provided to process the return. Without this information, we may not be able to proceed with the return or refund.

2. Non-Returnable Items

The following items are non-returnable and cannot be refunded or exchanged:

  • Customized or personalized products.
  • Products marked as “final sale” or discounted beyond a certain threshold.
  • Items that have been worn, used, altered, or damaged.
  • Products without original packaging, dust bags, or accessories.

3. Return Process

To initiate a return or exchange, follow these steps:

  1. Contact Us: Reach out to our customer service team at info@scannstore.click within 30 days of receiving your order. Include your order number, details of the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is reviewed, we will send you a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
  3. Shipping the Return: Pack the items securely, ensuring all original packaging and accessories are included. Please note that the cost of return shipping is the responsibility of the customer unless the item is defective or we made an error in fulfilling your order.
  4. Processing the Return: After we receive the returned item(s) and inspect their condition, we will process your return. If the return meets our eligibility criteria, we will issue a refund to your original payment method or offer an exchange based on your preference.

4. Refunds

Once the return is approved, refunds will be issued to your original method of payment. Refunds are typically processed within 5-7 business days after the returned item is inspected and accepted. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider or bank.

5. Exchanges

If you would like to exchange an item for a different color, size, or style, you can initiate an exchange request by contacting our customer service team. Exchanges are subject to product availability. If the replacement item is of higher value than the original, we will charge you the difference. If the exchange is for an item of lower value, we will process a refund for the difference.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@scannstore.click with your order number and pictures of the damaged item. We will gladly accept returns of damaged or defective items and issue a full refund or replacement at no additional cost to you. Returns due to damage or defects must be requested within 7 days of receiving the product.

7. Refund Method and Processing Time

Refunds will be credited to the original payment method used at the time of purchase. The processing time for refunds may vary depending on the payment provider. Once your return has been processed and the refund has been approved, you will receive an email confirmation. Please allow 5-7 business days for the refund to reflect on your account.

8. Late Returns

If your return request is made after the 30-day return period, we will not be able to process the return or offer a refund or exchange. We encourage you to inspect your items upon delivery and reach out to us as soon as possible if there are any issues.

9. Shipping Fees

  • Non-Refundable Shipping Fees: Shipping fees paid at the time of purchase are non-refundable unless the return is due to a mistake on our part (such as shipping the wrong item).
  • Return Shipping: Customers are responsible for paying return shipping costs unless the return is a result of an error on our part (e.g., receiving a defective or incorrect item).

10. Contact Information

If you have any questions regarding our Refund and Return Policy or need assistance with your return, please do not hesitate to contact us:

Thank you for shopping with SCANNSTORE! We aim to ensure that you have the best possible experience with us. Your satisfaction is our priority.